Back when our Great Cancer Adventure started, the insurance company, Humana, wrote us a letter telling us that they were “auditing” our application… and was clearly threatening to cancel our policy when we needed it most. I’m not certain how close we actually came to being canceled but I can tell you for sure that we definitely felt like we were just inches away from the same situation as Patsy Bates, the woman in this video. Thankfully, it was not the case for us.
On a related note, Humana One “refused” our payment this month for some unknown reason. (The reason refused is in quotes is because no one at Humana seems to know what that means.) This is the second time – last time was in October. Call it the conspiracist in me but it just seems a little strange that a company paying out load of money for claims occasionally “loses” or better yet “refuses” my payments. Especially when non-payment of the premium is grounds for terminating the policy. They say it’s a probably just a “technical glitch” with how electronic payments are made over the Internet. I say “geee, if it were that difficult and frequent, why aren’t any of my other bill pays having trouble.” Then they blame my bank. Something smells fishy to me. Fortunately, I stay on top of it.